What is the best way to tell your boss that the extra work is too much? Especially if it has changed your role in the company?

I think I have answered this question before (perhaps a translated question).

Apart from the fact that you apparently don’t have regular one-on-one conversations with your “boss” to discuss just this kind of thing, I suggest this to go from possibilities rather than problems.

This requires a different way of looking.One that your boss might not have. You look at your work with eyes that are looking for:

  1. Redundant work (not adding value)
  2. Duplication of work (e.g. same data in two systems must enter)
  3. Wait and seek-out times (items that are not delivered on time and things that are unclear)
  4. Repetitive cases (which can potentially be partly automated)
  5. Things that unnecessarily cost a lot of time (think of having to click 12 times to finally get into the right input screen and after the import, have to click 4 more times to save it and send it for verification…)

So there are certainly more things to consider that make sure you can’t really work effectively.By mapping this kind of business and perhaps even coming up with possible solutions, most managers will see you differently (can also pose a threat to them because you have learned to look at the work).

At point 1 You investigate what the real purpose of the assignment is. Many unnecessary steps have been added over the years that do not add value to the customer (the customer is not willing to spend money for that step).

In point 2, you have an ICT problem In which two independent systems do not have synchronisation between them.This is guaranteed to lead to bigger problems that you could also investigate.

The wait and seek-out times of point 3 are often not even seen and considered as “the work”.While in reality you don’t add any value at all. Waiting for products or information means a stuting workflow. Having to figure out data means that the information workflow is not in order.

Points 4 and 5. If your PC is not completely boarded by a variety of Active Directory Group Policies, you may be able to improve your business.Things like keyboard shortcuts to launch frequently used programs (or even within a program directly to the correct input screen). The use of templates (again with key combinations) to quickly respond to frequently asked questions or assignments. I myself use AutoHotKey to automate much of my work. To give an example. Transfers are read to me with a button press from a spreadsheet and copied into a bank application. All I have to do is enter the booking code of my Dongeltje. Because I have to pay suppliers on a daily basis, this certainly saves me half an hour a day and weighs it against the half hour I spent to program it.

Armed with this kind of analysis and ideas, you step into your boss and say to him/her that the work is becoming too much for a person, but that you certainly have ideas how we can improve this without having to take an extra employee immediately.You only need his/her support. Then you speak about those things that don’t run well and that keep you from delivering real added value.

A little manager then sits on the tip of his/her seat.

P.S. The goal is NOT to work harder, no right.The goal is to make the work easier, easier and faster WITHOUT having to work harder.

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