Ok Luke.With trainees I always spoke the following, perhaps this works for you too.
When people sit down, you are going to get the coffee.Even if your colleague does. If necessary, bring a pack of special cookies yourself, give them because it is your first day-then you have some fun to tell and everyone understands your position in a positive way.
The reason is that you otherwise disturb the sales call and you will talk a little enthusiastically when your colleague is gone. Take a scripture, analyse the questions and buy signals (statements) from the customer during a conversation and also write down how your colleague will go.Don’t write so big that customers can read it and no whole sentences.
Sit down a bit afterwards, at least go farther from the customer than your colleague.
Good Luck (E)
Ah, car sellers.
Never assume that people have no sense of cars.My ex-wife her father had a Peugeot dealer case. She grew up between the cars and the mechanics. When we were once (in comparison to a Peugeot) at the Volkswagen dealership to look at a wave the young salesman went to talk about the rims and rim size of that special version followed by the remark to my ex “but there you will have no sense of “. That was huge against her sore leg, because she probably had even more sense than him.
Never go and crack another brand.(Same seller and time) I told us that we had already been to the Peugeot dealer for a 306 (was in 1993) and he immediately started to crack the Peugeot, which meant that we walked away immediately. Because we were very content with the 306 then. But I wanted to actually prefer a wave because those were more reliable in the long duration. It made sure we never bought that car and bought the 306.
What I would look out for is how the sales adviser tries to figure out what the prospective buyer of the car is looking for, and how she (he) helps find a solution to the limitations the buyer has.
I have worked in consumer sales years ago (not my thing) and have put up some interesting things here.What works well for me is finding out why someone gets excited by her/his field and see if this suits me. I have experienced a few sellers who went full for the Commission/premiums, not my thing. But also sellers who like to help others and earn money with them.
As a seller, you deliver value by providing good advice, and that can also be non-sales.
What I would do in your shoes now is to make an appointment with the adviser and speak for half an hour the day and what you can and cannot expect.That’s more effective as answers from strangers on the Internet.
Try to understand his job.
Asking customer-oriented questions to him.
Ask what he has learned about people.
Find fun in your job.