We communicate in every situation, at work or elsewhere. Communicating more effectively is therefore a valuable skill to get the hang of.Because poor communication can have disastrous consequences: loss of time, hurt feelings, misunderstandings, unproductive meetings, ineffective teamwork and lack of progress.
To communicate successfully, there are seven basic rules that you can apply in both your work and your home and other environments.
1.First Thank you
Before you want to convey a message to the other, express your appreciation for the time the other gives you.Time is valuable and must be respected. Thank the other also for the contribution he or she delivers. A little bit of appreciation brings you very far in building a good contact.
2.Build a connection
Develop a personal connection: find something common, whether it’s weather, or sports, a pet, a hobby,… show interest in family, projects or other elements that make up an important part of the life of the other.A connection ensures that the other is more open to what you have to say.
3.Maintain your positive attitude
Be as constructive as possible in your statements and questions.Give encouraging appreciation. Look at something positive to emphasize. This way you avoid that your interlocutor feels pushed into the defensive and that your conversation will be less productive.
Watch your tone
While you are assertive and transferring your point, it is of course not the intention that you will get aggressive.You can be confident and direct without intimidate. Stay calm and strive for an attitude of cooperation.
5.Determine which result you want
It is important to know what objective you have: do you want to share knowledge or advice, are you looking for an agreement, you want to agree or are you looking for the solution to a problem?Your desired result helps to influence the conversation.
Make eye contact, be respectful and do not interrupt.Seeks to understand the position of the other. Keep your mind open. Being able to appreciate different perspectives is an invaluable communication technique. In addition, pay careful attention to body language, both that of yourself and that of the other.
Make sure the other one clearly understands what you want to say.We often think that we have an agreement to discover later that there was a misunderstanding. Ask for input, thoughts and the opinion of the other. Not only does this information help you, but the other one also feels that his/her opinion is appreciated. Ask immediately for confirmation of who is going to do what, against when. Possibly even in written form. Verbal agreements are often vague. What is on paper is clear and concrete.
Finally, always try to conclude with a positive note and with a thank you.
Read more (article on my blog): How do you increase your emotional intelligence as a manager?
And also: give me some more self-esteem, please!